Booking conditions

At the time of booking, full charter fees will be charged. Payment can be made via telegraphic transfer, Bankcard, MasterCard or Visa card. There is a 2.5% surcharge for credit card purchases. Once the booking has been made, a booking confirmation will be e-mailed to you. Please contact us if you have not received a booking confirmation within 48 hours.

Cancellation and carriage policy

Cancellation of a tour between:
• the booking date and 14 days of departure will result in the loss of 10% of the charter fees
• 14 days and 72 hours before departure will result in the loss of 50% of the charter fees
• 72 hours and departure will result in the loss of the full charter fees

We are not in the business of profiting from cancellations, the misfortunes of others and making money for nothing; and as such where full payment has been made and we can re-sell the booking prior to departure, we will refund payments made less 20% for administration and other costs.

Where travel has been booked with an agent, we cannot guarantee refund of the travel agent deposit component.

Postponement / transfer

Postponement / transfer of a charter will be allowed 72 hours prior to departure and will be limited for rescheduling up to 12 months from the initial booking date. Postponements between 24 and 72 hours will be considered based on the merit of the circumstances causing the postponement.

Please note that we refuse the right of boarding to any guest who arrives intoxicated by alcohol or under the influence of illegal substances. If this occurs, we will not refund any monies paid.

Liability

Guests should be aware that sailing can be a dangerous activity and while our crew will make every effort to ensure guest safety, we cannot be accountable for actions of guests that are beyond our control. Guests will be required to sign a travel agreement during the check-in process and answer a questionnaire. We have the applicable ship owners insurance to cover public liability for our guests and staff.

Travel insurance

We strongly recommend that guests take out their own travel insurance to cover valuable items (e.g. cameras) and to protect themselves against unforeseen last-minute cancellations or medical conditions that may occur during carriage and the associated costs of accessing medical care around the islands.